Terms & Conditions

Please log into your Amazon Account, find your order and follow the steps to return an item. We are unable to access your Amazon account or process a return on your behalf if ordered through Amazon

We are really sorry if we have made a mistake! Please get in touch either by writing to us, calling 01423 816 040 or sending us a message via our contact form.

We are proud to offer a 2-year warranty on all products. This means, if your product develops a manufacturing fault (excl. reasonable wear & tear and normal aging, extreme weather influences, failure or damage caused by improper use including accidental damage), please contact us with your batch number and an image / video of your fault along with your proof of purchase here

Once the fault has been investigated and meets with Lights4fun warranty criteria, we would be happy arrange a replacement product for you. Please note, warranties continue from the original purchase date and replacement items do not come with a new warranty.

We are unable to accept returns of sealed goods for health protection and hygiene reasons if the seal has been broken by you after delivery.

Under the Consumer Contracts regulations 2013, you have the right to cancel your agreement with Lights4fun within a period of 14 calendar days. This period begins the day after you receive the goods.

Please contact us as soon as possible to notify us of your cancellation request. If your order has already been dispatched then you will need to either refuse delivery or return the goods. Refunds will be processed within 14 days of receipt of the product. Goods must be returned before a refund will be processed and the product must be returned in its original condition.

Please contact us as soon as possible if you wish to cancel your agreement, you can do so by writing to us, calling 01423 816 040, or send us a message via our contact form. Orders can only be cancelled before processing/despatch has begun.

Once your order has been successfully cancelled and agreed by Lights4fun, any sum debited from your payment card by us will be re-credited to your account as soon as possible. If cancelled orders are erroneously delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

We reserve the right to cancel the order if:-

• We have insufficient stock to fulfil your order and an alternative is not suitable
• We are unable to obtain payment
• We do not deliver to your area
• A product fault or an error in the product description has been identified

Lights4fun takes its environmental obligations seriously and we recycle wherever possible. Electronic waste is one of the fastest growing waste areas and much of it can be recycled to make new consumer goods. With effect from July 2007, the UK's Waste Electrical and Electronic Equipment (WEEE) Regulations have required that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage their customers to participate in recycling. So that our customers can get their waste electrical goods recycled, Lights4fun has contributed towards a national fund to assist local councils to further develop their existing waste electronics collection facilities. In order to assist customers in remembering that electronic goods can be recycled and therefore should not be placed in the general waste, all products of this type are now marked with a crossed out wheelie bin symbol. Please help us to minimise the effect we have on the environment by recycling your waste electrical goods. Customers can find their nearest recycling points and helpful recycling tips for electrical goods by clicking here. Our registration number is IE 20178WB.

We cannot retrospectively apply a promotional code to your order. If you place an order without correctly applying the promotional code, or if you receive a promotional code through mail correspondence, a marketing email or a social media promotion after you have placed an order, we will be unable to reimburse you the discount regardless of how recently said order was placed. If you are having difficulty applying your code or believe your code to be faulty, please contact our customer service team who will gladly investigate for you. Please note: To receive FREE delivery, the total amount of £70 or more must be payable after any promotional discounts have been applied to your order.

If you receive a promotional code through mail correspondence, a marketing email or a social media promotion, you must use the code before the promotion in question expires in order to receive your discount. We cannot accept promotional codes after their stated expiry date. Expiry dates for promotional codes always, unless stated otherwise, refer to the end of the day on which the code expires. For example, a promotional code or discount ending on June 5th will cease to work after 23:59 on June 5th. Voucher codes cannot be used in conjunction with any form of cashback.

All promotions offered are inclusive of VAT. If you are ordering from a VAT free location, please be aware that the promotional offer/discount will be adjusted accordingly along with the product prices. Promotional codes cannot be used in conjunction with Trade Accounts, for further information please contact us.

Discount codes are only valid on full price items and we are unable to apply a promotional code to an out of stock item, or to a product marked as coming soon.

*Please note: TruGlow AIR® and diffuser oils are excluded from any promotions or discount codes.

Shaun the Sheep™ and Gromit™ Christmas decorations are excluded from all promotions and discount codes. Our Shaun the Sheep™ and Gromit™ Christmas decorations have a maximum of 2 units per customer.

We reserve the right to change these Terms & Conditions at any time.

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish to continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Given the unpredictability of technology and the online environment, Lights4fun does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment employed in connection with your use of our site. In effect, you agree that your access will be subject to these terms and conditions and that such access is undertaken at your own risk. Lights4fun Ltd shall not be liable for damages or losses of any kind which you may incur from your use of or inability to access this site.

To provide a greater range of goods, we may provide links to other websites or resources for you to access if you so wish. You acknowledge and agree that, as you have chosen to click on the link, Lights4fun is not liable in respect of the use of these websites or resources.

If you use the website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. You should let us know immediately if you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.

Lights4fun reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

This is a UK registered website and we have no legal obligation to supply items with zero VAT. Please note: it is not possible to reclaim the VAT after the purchase has been made. EU VAT numbers are accepted, please contact us for a VAT free quotation. All queries relating to VAT should be made to the HM Customs on 0845 010 9000.